Privacy policy

For information about visitors to our website and our own customers’ account users, Livixa acts as a data controller.

When our customers use Livixa to talk to their own customers (for example, calls, chats or WhatsApp messages handled by an AI employee), the customer is the controller and Livixa processes that data on their behalf as a processor, under our agreement with them.

• Account information such as name, work email, company, role and billing details.
• Customer content processed on behalf of customers, including call recordings, transcripts, messages, contact records and uploaded knowledge files.
• Usage and device information such as log data, IP address, browser type and pages viewed.
• Information you send us, for example through our contact form or email.

• To provide, maintain, secure and improve the Livixa platform.
• To process payments, send service notices and respond to support requests.
• To communicate about products and events, where permitted — you can opt out at any time.
• To comply with legal obligations and enforce our terms.

Customer content is used only to deliver the service to that customer, as instructed by them. We do not sell customer content, and we do not use one customer’s conversations to train models that serve other customers.

We share information with service providers who help us operate the platform (such as hosting, telephony, messaging and payment providers) under contractual confidentiality and security obligations, with integrations a customer chooses to connect, and where required by law.

We use technical and organisational measures designed to protect information, including tenant isolation, encryption in transit and at rest, role-based access controls and audit logging. No system is perfectly secure, and we continuously work to improve our safeguards.

We keep account information for as long as the account is active and as needed for legal and accounting purposes. Customers control retention settings for their conversation data and can delete it from the platform.

Depending on where you live, you may have rights to access, correct, delete or restrict use of your personal information, and to object to certain processing. If your data was collected by one of our customers, please contact that business directly; we will support them in responding.

Livixa may process information in countries other than your own. Where required, we use appropriate safeguards for such transfers.

Questions about this policy? Email hello@livixa.com. We may update this policy from time to time and will post the new version on this page.